Refund Policy

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

 

• The item(s) is faulty, damaged, or defective at the time of delivery.

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

• The product received does not match the size ordered. 

 

 

HOW DO I APPLY FOR THE RETURN?

 

• You must notify us within 7 days of delivery by writing to trybapparel@gmail.com  or by calling at 0308-1432918. At TRYB, we look at each dispute on a case-by-case basis and try to be fair to both parties.

• The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at trybapparel@gmail.com , within 7 days of purchase before any claims can be processed.

• Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .

• Also incase defected piece received by customer,  the cost of delivery charges will be reimbursed via bank transfer.

 

 

WHEN WILL MY RETURN BE PROCESSED?

 

• We aim to process all returns with 5-7 working days of receiving.

• During busy sale events please allow up to 14 working days for your return to be processed.

 

WHAT IS YOUR SIZE EXCHANGE POLICY?

 

• In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to TRYB by contacting us via email at trybapparel@gmail.com within 7 days of the delivery date. 

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

 

 

DO YOU OFFER REFUND? 

 

• Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.

• In the case of refund shipping and handling charges will not be refunded. 

• The minimum period for processing refund is 7-10 working days.

 

 

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

 

• Exchange request is made outside the specified time frame.

• The product is damaged because of use.

• The product was tampered with.

 

Note: For further queries about exchanges and returns, please contact us at 0308-1432918 or email us at trybapparel@gmail.com